IT support services

We can be your in-house team’s best friend – lending an extra pair of experienced hands when they need it, without treading on any toes.

Or we can be your entire IT department and take care of everything for you. Our flexible support packages offer proactive, 24/7 support to fix issues before you even know they exist.

Way more than technical support

Come for our IT skills, but stay for our business knowhow. We don’t just fix IT problems – we understand how business works and will always offer what you need. We’re problem solvers and will delve deeper into your challenges to recommend the very best solutions for you, to help your business operate at peak efficiency and achieve your short- and long-term goals.

Our IT support service covers systems, hardware and software from all major vendors.

  • Desktop/Tablet/Laptop support
  • Microsoft Windows and Mac operating systems

  • Windows Server Stack

  • Linux infrastructure

  • Microsoft 365, Azure cloud and G-Suite
  • Network and firewall support
  • Bespoke application support

Success stories

Leon Herman

Leon Herman were looking for a company who could improve the level of IT support service their team had access to. It was important to them to modernise their IT systems and move to the cloud, without disruption.

Within a week, the WeDo IT Services team onboarded and took over systems support. We replaced their on-premise servers with a cloud-based accounting application, as well as migrating their emails, calendars and contacts to Microsoft 365.

As well as getting the day-to-day functioning more efficiently, we implemented more robust security features, including antivirus and network security, and a disaster recovery plan.

WeDo IT Services act as an extension of the Leon Herman team. They get 24/7 monitoring, and fast response times, every time. We act as trusted advisors to the board to discuss ongoing service and future plans.

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leon herman

How we help: Unlimited IT support services

Impact

  • Zero system downtime.
  • Incremental move to cloud services at a pace to suit the business, with no downtime or server disruption.
  • Ability to transition to 100% remote working during the Covid-19 pandemic, without making further investment or major changes to their working practices.
  • Cyber Essentials certified.
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"With businesses now more heavily reliant than ever on IT infrastructure, WeDo IT Services delivers a first-class, proactive service to maintain and support our IT requirements."

“IT support from WeDo IT Services is an essential part of our being able to serve our clients, and the technical support they provide smooths the IT pathway immeasurably. We can’t recommend WeDo IT Services highly enough.”

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Why choose WeDo IT Services for all your IT support needs

unlimited support

Unlimited telephone, remote and onsite support

Our friendly UK-based experts are only ever a phone call away – and a single fixed monthly price covers all your IT support needs. Our industry-leading remote support tools allow us to deliver most of our service without having to be on-site, but if we do need to visit you, get the kettle on – one of our friendly team is on the way.

24/7 proactive monitoring and maintenance

24/7 proactive monitoring and maintenance

We’ll monitor your systems 24/7 to help us predict problems and solve them before anyone notices. Our qualified team handles security and software updates automatically – and without downtime.

Your whole IT department

Your whole IT department

Let us be your entire IT department, which includes managing any third-party suppliers, such as software vendors or telephone companies, to deal with faults with systems that may impact on your productivity. Our helpdesk is available to assist with all IT-related enquiries within your business.

Equipment supply and set-up

Equipment supply and set-up

For our support customers, we supply and set up desktop and laptop computers from all major manufacturers.

Dedicated account manager

Dedicated account manager

Your dedicated account manager will get to know your business – and regular contract reviews will help us understand your commercial goals, and how IT can help you achieve them. Over the course of our relationship, we’ll develop an IT roadmap which delivers incremental change and improvement to your IT infrastructure – all based around your ambitions for growth.

IT people who understand business

IT people who understand business

Many of our team have commercial business qualifications and experience. So, we always understand the business reasons behind a support query or request. By understanding the problem you’re trying to solve, we can give you better technical advice and solutions.

Backups

Backups

Ever needed to restore a backup only to find it’s incomplete or not there at all? Our customers don’t have this problem. We believe a backup isn’t complete until you’re 100% confident you can restore it. So, our managed service includes regular restore tests and inspection of your backups to make sure they’re usable and complete.

Trusted advisors

Trusted advisors

We’ll spend as much time as it takes to get under the skin of your business, and understand the ways IT works for you. We’ll work with your management team, attending board meetings if required, and help you build a practical IT strategy which delivers on your business goals.

Technical details

Sorry if this gets a bit technical, but this is the technical section.

Desktop support

desktop support

End user computer support, including desktop support for all modern versions of:

  • Microsoft Windows
  • MacOS
  • Linux
  • Mobile devices running Android or Apple IOS.
  • Microsoft Office / Office 365 / Azure Cloud
  • Any software that is built into or ships with the operating system
  • Modern browsers including Chrome and Edge.

Microsoft server products

server productsWe support all modern versions of Microsoft Windows Server and Microsoft Infrastructure servers including Exchange Server and SQL Server. We can also help you migrate away from or decommission all legacy versions of these products.

Systems monitoring

systems monitoringWe monitor your systems 24/7 to help us predict problems and work on them before they cause you a problem. Our qualified team handles security and software updates automatically and without downtime. We also gather data on network bandwidth use on routers, system event and error logs, disk space and memory usage to help predict potential issues.

Backup and restore

backup and restore

We offer backup files and folders, bare metal recovery and virtual machines running Windows Server and Linux. For Windows Servers, our service is VSS aware, so can back up Microsoft Exchange, SQL server and System state for bare metal recovery.

On MS365, we offer up to 5 backups a day of your email, calendar, contacts OneDrive files and folders and SharePoint sites for all your users in the Microsoft 365 cloud. Restore whole mailboxes, individual emails, files, folders or whole SharePoint sites within minutes.

Book a free consultation

There’s no problem you have that we haven’t seen before and solved. We’ll take the time to understand your business and find a solution that works for you.