IT infrastructure support

Managing IT infrastructure can be a nightmare, especially if your team is using a range of different makes, models and systems.

But put the kettle on. We’ve got this.

Our 20+ years’ experience beats your infrastructure issues every time

Whether you have one on-site server, or datacentres across multiple locations, our experienced experts we have a solution for you. Get flexible support for your in-house team or outsource everything to us.

We can deal with all aspects of day-to-day management of your server and network infrastructure, for a fixed, monthly price including:

  • Microsoft Windows Server
  • Microsoft Hyper-V and VMWare
  • Microsoft Infrastructure Servers (Exchange, SQL Server)
  • Microsoft 365 and Azure
  • Cisco Adaptive Security Appliance (ASA)
  • Cisco routing and switching (ISR Routers and Catalyst)
  • Cisco Aironet wireless
  • HP Procurve and Aruba switching and wireless
  • Ubiquiti EdgeSwitch & EdgeRouter
  • Ubiquiti Networking and Wireless

Success stories

Galbraith Group

The Galbraith Group’s team of chartered surveyors, property consultants and land managers needed 3rd line technical support to back up their in-house IT team.

We act as a trusted advisor and infrastructure support resource – monitoring and maintaining Cisco devices and Microsoft Exchange Server. We also supported the team by creating a virtualised Windows environment, meaning they could streamline operations and save on overheads.

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galbraith

How we help: IT Infrastructure support

Impact

  • Reduced staff training costs – fewer specialist skills needed in-house.
  • Reduced IT payroll costs – technical resource can be accessed on-demand at a predictable budget level.
  • Reduced management overhead – no need to manage planned or unplanned staff absence – our team is available every day.
  • Galbraith’s in-house IT team is freed up to focus on internal projects that move the business forward.
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"We continue to regard WeDo IT Services as a trusted advisor upon whom we rely for input and guidance on our ongoing IT development. We would unhesitatingly recommend their services.”
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Why choose WeDo IT Services for your infrastructure support

Don’t leave your infrastructure to chance. Working with your IT team, we can support implementation and maintenance, to always ensure best practise and improve performance.

On demand access

On-demand access

You’ll enjoy access to our team of qualified experts when you need us, at a budget level that suits you.

Dedicated account manager

Dedicated account manager

Your dedicated account manager will get to know your business – and regular contract reviews will help us understand your commercial goals, and how IT can help you achieve them. Over the course of our relationship, we’ll develop an IT roadmap which delivers incremental change and improvement to your IT infrastructure – all based around your ambitions for growth.

24/7 proactive monitoring and maintenance

24/7 proactive monitoring and maintenance

We monitor your systems 24/7 to help us predict problems and work on them before they cause you a problem. And in the background, our qualified team will handle security and software updates automatically and without downtime.

backups

Backups

We’ll back up workstations and servers at your offices, at datacentres and remote locations too – anywhere with an internet connection. We can back up data in Microsoft 365 including email, calendar, contacts, and files and folders in SharePoint Online and OneDrive for Business. We provide a fully managed backup and restore service which gives you confidence that your backups are usable and complete.

Security and information governance experts

Security and information governance experts

We’ll advise you on ways to improve your compliance with the security principles of Cyber Essentials, the Data Protection Act 2018 (and EU General Data Protection Regulation) and current IT best practice.

Microsoft qualified and Silver Partners

Microsoft qualified and Silver Partners

We’re Microsoft Silver partners, recognising our status as Microsoft 365 cloud experts. We’ve helped hundreds of organisations move to the Microsoft 365 cloud and once there, managed their cloud infrastructure.

Technical details

As Microsoft Silver Partners and HP Partners, we have extensive infrastructure experience. Sorry if this gets a bit technical in places, but this is the technical section.

We can support all modern server operating systems including Windows Server and most flavours of Unix / Linux. We can supply, install and provide hardware maintenance for servers from Hewlett Packard, Dell and IBM.

We can support all modern versions of Microsoft Windows Server and Microsoft Infrastructure servers including Exchange Server and SQL Server. We can also help you migrate away from or decommission all legacy versions of these products.

We can supply, install and support all major vendors’ network equipment, including Cisco, Hewlett Packard and Ubiquiti networks. We can also manage all firewall and network equipment to standards way above those set out in the UK Government’s Cyber Essentials.

We can support you in creating new systems from scratch and onboarding your team, using Microsoft 365 and G-Suite, to cloud services hosted in Microsoft Azure and Amazon Web Services.

We bring together the power of Microsoft Defender for Office 365, Microsoft Defender for Endpoints, and Cisco ASA with FirePower Services to bring you a multi-layered high performance network and endpoint security system which defends your organisation against the latest security threats including Zero Day vulnerabilities.

For customers with a Microsoft 365 subscription, we use Windows Autopilot together with our own automation tools to deliver a zero-touch deployment for laptops and PCs. We can ship a new computer from the factory direct to your staff member at their home or offsite location, and have that computer configure itself automatically with no input from the user.

We provide full backup solutions for both on-prem and cloud-based environments. From individual files and folders, cloud to cloud backup and full offsite disaster recovery offerings. Our full system backups of physical and virtual machines running Windows/Linux can be restored to new hardware, private datacentre, or cloud locations.

We can support and maintain large Microsoft Active Directory and DNS infrastructures across multiple sites.

We can support all modern versions of Exchange Server running on-premises, including in hybrid deployments, high-availability clusters including DAGs and load balanced arrays.

We can also help you migrate away from all legacy versions of Exchange Server, either to a newer version or to Microsoft 366 cloud.

We can help improve WIFI coverage throughout your building and across locations to keep your business running smoothly and your team connected.

We also support HP Procurve / Aruba and Ubiquiti Unifi infrastructure.

We support and implement both Microsoft Hyper-V and VMware environments, including solutions such as clustering, HA, load balancing, and failover.

Whether you’re looking to virtualise your current physical servers or want to move services into the cloud, we can help. We also support existing Virtual Machine environments both on-prem and in private datacenters. Virtualisation reduces physical servers on site, providing cost savings and flexibility in terms of up/de-scaling services depending on business needs.

We support larger Microsoft 365 environments, such as hybrid deployments. We can help with deployment or maintenance of advanced features including Windows Autopilot, Intune / Endpoint Management, Mobile Device Management, Mobile Application Management, Conditional Access policies and more.

We support all Microsoft Azure services and workloads. We can advise and help you execute migrations, proof of concepts, and with optimising Azure. This enables deployment and migration to cloud native running services, such as Azure SQL, AAD and Virtual Desktop Infrastructure – rather than managing and running legacy services on VMs.

We specialise in supporting Cisco Adaptive Security Appliance (ASA); routing and switching (ISR and Catalyst) and Aironet wireless.

We also work with HP Procurve / Aruba and Ubiquiti Unifi infrastructure.

Book a free consultation

There’s no problem you have that we haven’t seen before and solved. We’ll take the time to understand your business and find a solution that works for you.